Refund policy

Returns window
You may request a return within 30 days of receiving your item.

Eligibility
To be eligible, the item must be in the same condition you received it—unused, unworn, with tags, and in the original packaging.

How to start a return
Email us at hello@hourmadestudio.com. If your return is accepted, we’ll provide a return authorization, instructions, and a prepaid label (if applicable). Items sent back without first requesting a return will not be accepted.

Damages & issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

  • Personalized or custom-made items (including items made to your specifications) are non-returnable unless they arrive damaged or defective.
  • Gift cards are non-refundable.
    If you have questions about a specific item, contact us before ordering.

Exchanges
For the fastest service, return the item you have; once the return is approved, place a new order for the desired item. For personalized items, we offer replacement/remake only in case of defect or damage.

European Union customers – 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
This right does not apply to personalized or custom-made items.
As above, returned items must be in the same condition you received them—unused, with tags, and in the original packaging.

Refunds
We’ll notify you once we receive and inspect your return and let you know if the refund is approved. If approved, we’ll refund to your original payment method within 10 business days. Orders paid with a gift card will be refunded back to the same gift card. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@hourmadestudio.com.

Return shipping & original shipping fees
Unless the return is due to our error or a defective item, you are responsible for return shipping costs. Original shipping fees are non-refundable. If we provide a prepaid return label, we may deduct its cost from your refund (except for defective/incorrect items).