Shipping policy
Order Processing
We typically process and ship orders within 2–5 business days after payment confirmation. You will receive a confirmation email once your order is dispatched.
Shipping Time
- Standard delivery time is approximately 10 to 20 days from the date of dispatch.
- In certain cases, it may extend up to 4 - 5 weeks, especially due to customs checks, possible delays at sorting centers, and high-volume seasons like the pre-Christmas period.
- In very rare circumstances, the delivery time may exceed 4 weeks if there are significant logistics or customs delays.
Order Tracking
We provide a tracking number once your package is shipped. You will receive a shipping confirmation email with a link to track your order directly on our website.
Lost or Stolen Packages
We are not responsible for lost, stolen, or misdelivered packages once the carrier confirms delivery. If your package goes missing, please contact the carrier and file a claim.
Incorrect Mailing Address
It is the customer’s responsibility to ensure the shipping address is correct. If a package is returned or undeliverable due to an incorrect address, additional shipping fees may be applied for re-delivery.
Customs Duties and Taxes
We do not collect any taxes, duties, or additional fees at checkout. Depending on local regulations in the destination country, the customs office may require payment of import duties, taxes (such as VAT), or other charges. Payment of these charges is the responsibility of the recipient and may or may not be mandatory.
Shipping Terms of Service
By placing an order with us, you acknowledge and agree to the shipping policies outlined here. We reserve the right to update or modify these terms at any time.
Contact Us
If you have any questions or concerns regarding your shipment, please email us at hello@hourmadestudio.com.